Shipping Information & Return

Australia Wide Shipping

We offer free shipping for orders to NSW, VIC, QLD, ACT and SA.

Shipping fees to WA, NT and TAS will be calculated at checkout.

  • We reserve the right to make changes to these fees at anytime and without prior notice to you.  

In-Stock Product

Estimated time to depart our Sydney warehouse: 2-3 business days.
Estimated delivery timeframe for products in stock is generally within 7-14 business days.

We use Australian Post to deliver your goods.

Once delivery is arranged via Australia Post, you will receive an email or text notification with a tracking number. If you miss your delivery, you will receive a notification so you can pick it up in person from a nearby Post Office within 10 business days, before it gets returned to us.

PO Boxes are not accepted as valid delivery address and your order may be delayed as a result. 

Shipping Timeframe for Pre-Orders

Please allow 8 to 12 weeks delivery timeframe for all pre-orders. *Note: Pre-Orders are products that are not currently in-stock and not readily available for delivery. These products are clearly marked as "Pre-Order" on the product page before adding to cart.

If your order includes available and preorder products. We will ship all of your products when the preorder is available. To avoid this, please purchase the available products separately and then purchase the preorder products.

Return

Capsules are not included in our 14 day free pram/stroller home trial. All returned capsules must be in their original box unopened and sealed for us to accept them. If you have any questions please reach out to our customer care team by clicking here.