RETURN POLICY

RETURNS 
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Strollers purchased from us can be tried at home and returned within 14 days of receiving the goods. We offer free return postage for the 14 days trial period. However, you must notify us of returning the product within a week after the trial period ends. Failure to do so will void the 14 days trial period agreement.
A full refund will be provided to you once we received the stroller in our warehouse and the following conditions are met ;
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  • Item is returned sealed in the original packaging and in a sellable condition as you purchased it.
  • Proof of valid purchase receipt or acceptable proof of transaction is provided to us as stated in the Australian Consumer Law.

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FAQ
How do I return an item?
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You can return the stroller you purchased by mail from your approved local Australia post office to our return delivery address provided on receipt of delivery or provided to by email.
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You must notify us in advance to enquiries@liinii.com.au and wait for our response before sending the product. Failure to do so may hinder the return process and cause complexities that may not provide you with the desired outcome.
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Do you provide International delivery?
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​Currently, we shipped only to Australia. Therefore, 14 days stroller trial only applies to Australian customers. Standard postage to countries around the world will be shipped using the available two options ( Local and international courier ) when we implement overseas shipping in the future.
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    What is your process for defects under the manufacturer warranty?
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    All strollers come with 2 years manufacturing warranty on the stroller frame, chassis and its non-removable parts.  Accessories for strollers come with a year manufacturing warranty. 
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    • You should first contact us by email at enquiries@liinii.com.au for product warranty defects ( see more on our Warranty Policy page ) and all other returns.

     

    How do I track my order?
     
    Purchased orders are issued with a tracking number within the Pre-Order 2 Months after checkout/placing an order. Products can be tracked on the carrier's website once dispatched from us to the postage carrier for delivery. Please allow three days for processing your order to compensate for weekends before checking online to track your order.
     
    Cancelling your order?
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    LIINII may cancel your order or any part thereof including if we have accepted money through our payment’s methods or a request from you to buy through emails or over the phone.
    We accept no liability to us at any time as the result of the cancellation either by us or you. We will consequently issue you a full refund for cancellation.
    Noticeable reasons for cancellation could be but not limited to:
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    • Error in the price of the product or product description displayed by us or thereof.
    • The products you ordered are unavailable or became unavailable after you purchased. 
    • Orders placed are in breach of our terms and conditions.
    • Items sold out prior during or after ordering products over the phone or before direct deposit payments can be processed by us.

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    How can I contact your couriers?
     
    You can contact the postage carriers Australia Post or similar postage service for normal local delivery between 30-60 days or similar postage service for your international express delivery by either calling them directly or checking for your shipment on their website using your tracking number.
    IMPORTANT: Our products are PRE - ORDER ONLY. This allows us to reduce overhead cost which then enables us to provide a quality and unique product at a competitive price point.
     
    What are your delivery options?
     
    Normal delivery Australia wide is free. However, the international express delivery cost may be calculated at checkout as necessary or delivery cost can be arranged at a flat rate if the courier cannot deliver to your location. Email us within 24 hours with your preferred delivery option after purchasing from our website.
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    Your rights
    Our return policy, terms and conditions, warranty policy and shipping policy is in addition to your rights under the Australia Consumer Law also known as ACL. Our policies, terms and conditions are in no way intended to diminish or deny your consumer rights and guarantees or our obligation to you under the Australia Consumer Law or ACL.